Account deletion
This is a draft and is not in effect yet. Landmate is in early development, so there are no public accounts to delete today. This page explains how deletion will work in the web app and the mobile app, what we remove, what we may keep, and how long it takes.
Delete your account in the app
- Sign in to Landmate on the web or in the mobile app.
- Open your account settings and choose Delete account.
- Confirm with your password or second factor.
If you are the last Owner of a workspace, you must first make another member an Owner or delete that workspace.
When you delete your account, you are removed from every workspace you belong to, the API keys and app authorizations you created are revoked, and your account data is deleted. Content you added to a workspace belongs to that workspace's organization and stays with it.
Delete a workspace
A workspace Owner can delete the whole workspace from the workspace settings, after confirming their password or second factor. This removes it for every member. Consider exporting the data first. If you change your mind before deletion finishes, contact us immediately at the address below.
What we delete
When deletion completes, we remove the workspace's data from Landmate: its members, locations, uploaded files, settings and audit log, and the email addresses tied to the deleted accounts (so they can be used to sign up again).
What we may keep
Some records must be kept for legal, tax, accounting or fraud-prevention reasons, or to resolve disputes. Where that is required, we anonymize what we can and keep only what the law or the payment processor requires, for example Stripe billing and tax records for payments that already happened. Those records no longer identify you for everyday use of Landmate.
Encrypted database backups may still contain deleted data until each backup rotates on its normal schedule; they are not used to restore deleted accounts.
How long it takes
After you confirm deletion in the app, we process it within 30 days, usually sooner. You will receive a confirmation at the account's email address when deletion has finished.
If you cannot sign in
Email us at the address below from the email address on the account and ask us to delete it. We may ask you to confirm that you own the account before we proceed.
Messages sent through this website
Messages sent with the website's contact form are kept in the Landmate team's inbox, not in a database. To have yours deleted, contact us.
Contact
TODO(owner-approval): contact email address for deletion requests.